Download Business Process Management: Strategic Integration In A by Douglas Burnhardt PDF

By Douglas Burnhardt

At the present time, a growing number of agencies are spotting the possibilities that internet expertise can supply. they're utilizing web power to increase their company methods past the normal obstacles in their businesses. through the use of web criteria, providers and functions, organisations are removal handbook job from their company approaches, and are without delay linking with their consumers, providers and their companions, anyplace they're. the ensuing integration of the company neighborhood is remodeling the constitution and the tradition of companies, fairly in non-core components equivalent to finance.

Business strategy administration: Integration in a web-enabled surroundings offers you a realistic briefing and explains what a web-enabled association seems like and what's required to construct and deal with the mandatory end-to-end strategies. Discussing either the expertise and the recent practices, it deals sensible suggestions on how you can study your latest enterprise procedures, find out how to re-engineer them and winning implementation, in addition to the function of finance.

Essential examining for senior executives, this briefing offers you a radical figuring out of the possibilities and advantages, explaining how web-enabled enterprise approaches can remodel the best way your company operates. totally illustrated with cutting edge examples from Cisco and Dell, plus unique case stories together with e-procurement at Unilever and profitable ERP implementation at RNLI.

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Dell’s cost advantage is driven by: „ a lack of mark-ups from the reseller channel; „ their close relationship with suppliers; „ inventory management; „ operational efficiency. The virtual integration of their suppliers and customer orders helped inventory drop from 33 days in 1994 to 5 days in 2001. com’. Dell first started using the Internet to serve customers in the late 1980s, allowing the downloading of technical support drivers and information. It started selling systems over the Web, which accounts for 50 per cent of orders worth over $10 million a day, in 1995 and now spans 27 European countries in 18 languages and includes: „ real-time online order status tracking; „ online ordering allowing 30,000 order configurations; „ technical support information with troubleshooting guides.

1 . 2 Business process web-enabled shared services The strategic benefits of business community integration This shows how the business typically interacts with the three main end-to-end (E2E) processes as they become web-enabled: „ the supply/demand chain (B2B2C) incorporating e-procurement (B2B); „ the customer relationship process (B2C); „ the employee process (B2E). These E2E processes are revolutionizing business practices (see Part Three, pp. 69– 139). Fig. 3 shows how technology has evolved from department-specific systems through enterprise-wide to lights-out E2E processing, and with it the evolution of information to decision-support and then to business intelligence.

Com’, which is unique to each customer containing all aspects of the relationship including pricing, catalogue and reports. Dell is working with these customers to further integrate this into their ERP or e-procurement systems; for example, Aegon Group and Litton PRC have cut their time and cost of generating purchase orders with Dell by about 80 per cent. Dell also uses its intranet to interact with employees. THE PUBLIC SECTOR In the public sector e-business activity is driven by the government, which has decreed that by 2005, 100 per cent of delivery of services will be by electronic means.

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